Aruba Marriott Resort & Stellaris Casino was recently named the winner of the Operational Excellence Award 2018 within the Caribbean & Latin America region for the Premium Full Service category, during the Marriott Operations Summit in Cancun Mexico.
The hotel was awarded this prestigious accolade based on its successful year, achieving high results on the operational hotel wide scoreboard. This includes impressive achievements on all audits (brand standard audit, safety audit, Marriott Bonvoy audit) and high scores on all key parameters of guest service satisfaction (check-in experience, staff service, food quality, room cleanliness, internet speed and performance, and elite appreciation).
“Congratulations to the entire team on winning the Operational Excellence Award 2018,” shared Karen Chastain, Complex General Manager. “I want to thank our Associates and Management Team, for their continued commitment and dedication to the hotel’s success year over year”.
This property-based performance accolade is one of the ways Marriott celebrates its associates and honors Marriott hotels that exemplify the legendary spirit to serve the customer and communities in which they operate. It is part of Marriott’s most important and enduring principle set forth by the company’s founder J. Willard Marriott, “if you take care of your associates, they will take care of the customer”. q