Passenger flow control at check-in for US-bound passengers

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Aruba Airport Authority N.V. (AAA), the company that manages and operates Aeropuerto Internacional Reina Beatrix (AUA Airport) informs all US departing passengers that starting December 1, 2021 AUA Airport will introduce “Passenger Flow Control” at the check in terminal for all passengers to the USA.

Based on agreements made by the Aruban Government with the US CBP in Washington recently, ongoing construction activities in the terminal building and also Covid restrictions, AUA Airport has created a staged approach to allow passengers to enter the check in facilities and the terminal for processing.

The Passenger Flow Control concept entails that passenger are allowed to enter the check in facilities based on separate groups (Yellow, Blue and Orange) established by the scheduled airline departure times. Passengers will thus receive a dedicated timeslot to enter the terminal as indicated in table below.

This dedicated timeslot is determined for visitors based on the information provided in the ED (Electronic Disembarkation) Card where information on the departure flight will also have to be submitted. Residents travelling out of Aruba to the US should take their scheduled departure time into account to determine at what time they are allowed to check-in (not earlier than 3 hours before that time of departure). The Passenger Flow Control is introduced with the intention to prevent passengers arriving (too) early at AUA Airport for check-in. This will be in place for the winter season starting December 1, 2021, until March 12, 2022.

AUA Airport will have ambassadors at the entry doors to actively control the time slots per passenger. Early passengers will have to wait outside for their correct time slot.

With this Passenger Flow Control AUA Airport hopes to better manage the processing of passengers at the different check points inside the terminal areas and therefore also contribute to shorter lines and waiting times resulting in a much safer environment and better service levels for all passengers. AAA counts on the active participation and control of all stakeholders in this process to ensure that passengers are dropped off at the airport “in time” as per their assigned time slots for check-in of flights to the US.